FAQ (Frequently Asked Questions)

Last Updated: [Date]

General & Account

Do I need to create an account to place an order?
You can complete your purchase either as a registered user or a guest. If you are a new customer and wish to register, you can do so by clicking the registration button and filling in your personal details. Your address can be saved directly by registering it in the order form.

Is my personal information kept confidential?
Your personal information is confidential and is not shared with third parties. For more accurate and detailed information, please refer to our dedicated Privacy Policy on vestigecraft.com.

I forgot my password. What should I do?
To reset your password, please follow the “Forgot Password” instructions available in the “My Account” section on vestigecraft.com.

Payments

What payment methods does vestigecraft.com accept?
We accept the following payment methods:

• Credit Cards (Visa, MasterCard, American Express)
• PayPal
• Klarna (available in select regions only)
• Bank Transfer (Please contact our customer service via the form on vestigecraft.com for more information)

For the most accurate and up-to-date information, please visit the dedicated Payments section on our website.

Shipping & Delivery

How long does delivery take, and what does it cost?
Delivery times and shipping costs vary depending on your location. For detailed information on shipping timelines and fees to your specific destination, please check the dedicated Shipping Information section on vestigecraft.com.

Will I have to pay customs duties and taxes?
For orders shipped outside of our home country, taxes and customs duties are calculated based on your shipping destination. You are responsible for paying these fees directly to the carrier upon delivery, as they are not included in your online store payment.

Orders

Can I change or cancel my order once it’s placed?
We can cancel your order, change items, or edit your shipping and billing details up until your order is prepared for shipment. Please note that once an order is placed, we cannot merge it with another order or add additional items to it. If you need to make any changes, please contact our customer service team for assistance via the form on vestigecraft.com.

How can I track my order?
Once your order has been dispatched from our warehouse, you will receive an automatic email containing a tracking number and a link to monitor its shipping status. If you are a registered customer, you can also track your package in the “My Orders” section of your account on vestigecraft.com.

Returns, Exchanges & Refunds

How do I return or exchange an item?
Returning or exchanging an item is a straightforward process. You have 14 days from receipt to decide if you wish to return an item. Simply fill out the Return Merchandise Authorization (RMA) request form available in your account on vestigecraft.com.

Will I get a full refund for my order?
Your refund will be processed using the same payment method you used to place the order. Shipping costs are non-refundable unless the return is due to an error on our part (e.g., wrong or defective item sent). The refund process may take several business days to complete after we receive and inspect the returned item. For more details, please see the Refunds section on vestigecraft.com.

Can I get a store voucher instead of a refund?
Yes, when you process a return, you have the option to choose between a standard refund or receiving a store voucher/gift card.

Can I return a customized or personalized item?
No, orders for customized or personalized products cannot be canceled, returned, or exchanged for reasons other than manufacturing defects.

Products & Services

What does it mean to add a product to a waitlist?
Adding a product to your waitlist means you will be automatically notified via email if the item comes back in stock.

How do I subscribe to or unsubscribe from the VestigeCraft newsletter?
If you wish to unsubscribe from our marketing communications, please click the “Unsubscribe” link located at the bottom of any newsletter email you receive from us.

How do I know which size to choose?
You will find a size conversion chart link on each product page to help you convert international sizes. If you need more assistance, our customer service team can answer all your fit-related questions; please contact us via the form on vestigecraft.com. If the size you order does not fit, you can easily return the item within the 14-day return period.

Contact Us

For any other questions not covered in this FAQ, please contact our customer service team through the contact form available on vestigecraft.com.